So, if you HAVE put those contact details on your website, then you ARE to some degree expecting some site visitors will use them. If you didn’t want people calling or emailing, you just wouldn’t put the details on site. You’ve already put those phone and email address details on your website! We assume therefore that you’ve done that so that people can call you or email you if they want to? However, we think our argument is pretty simple. We do appreciate those counter arguments, and we know implementing isn’t always easy.
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